1. Service Delivery

Adzensei provides high-quality digital services including branding, website development, and marketing. As our services are digital, no physical shipping is required unless stated otherwise.

• Turnaround Time: Most tasks are delivered within 3–10 business days.
• Urgent Requests: May incur additional charges based on availability.
• File Delivery: Via email, Google Drive, or WeTransfer in agreed-upon formats (JPG, PDF, MP4, etc.).

2. Revisions Policy

We offer up to 1 free revisions for some specific services. Additional revisions may be charged. Revision requests must be made within 3 days of delivery.

3. Refund & Cancellation Policy

• Refunds: Not offered after work has begun. Partial refunds may be considered if cancellation occurs within 24 hours of payment.
• Monthly Services: Cancellations must be made 15 days before the next billing cycle.

4. Communication Channels

We communicate via Email, WhatsApp (during business hours), and Zoom/Google Meet for scheduled meetings. A dedicated project manager will keep you updated.

5. Client Responsibilities

To ensure timely service delivery, clients must:

• Provide accurate project details, content, and feedback on time.
• Respond promptly to queries and approvals.

6. Contact Information

For any questions or support, contact us:

• Email: support@adzensei.com
• WhatsApp: +92-347-0998339
• Website: www.adzensei.com